Winterhalter 2
Client: Winterhalter
Skills: Consultancy, sales process and technology stack
Website: www.winterhalter.com
Already an integral cog in the Winterhalter business we identified an internal issue that was impacting the lifetime value of the Winterhalter customers. That being the internal tracking of the machine, through Salesforce and multiple internal systems that supported servicing, warranty and the machine lifecycle.
Already an integral cog in the Winterhalter business we identified an internal issue that was impacting the lifetime value of the Winterhalter customers. That being the internal tracking of the machine, through Salesforce and multiple internal systems that supported servicing, warranty and the machine lifecycle.
Building a new data set within various tech platforms and integrating them allowed a greater degree of machine tracking and increased the customer lifetime value by over 20% within the first 6 months of launch.
A great example of understanding the business fundamentals unique to their industry and working in collaboration with the internal teams to drive efficiencies and increase revenue from their existing customers. All whilst improving the customer experience.
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“Just the Drop are an integral part of the business and have assisted us in establishing Winterhalter and its brands as the leading premium commercial glass and dishwasher brand in Australia. I wouldn’t hesitate in recommending them to any business looking to drive growth.
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